Your enquiry and privacy

Who handles your enquiry

On Time Removals, based in Birmingham, UK, uses the details you send to discuss your move and prepare a quote. Contact us at Ontimeremovals24.7@gmail.com or 07377 710109.

What the form sends

Your name, phone number, contact preference, collection and delivery details, and any date, load, access or notes you choose to provide. Please include only information needed for your move.

The request receives a reference and timestamp. If you accept analytics, campaign information and the landing-page path may also accompany it to help us understand where enquiries come from.

How your details are used

We use your enquiry to respond through your chosen contact channel, establish what needs moving and discuss a quote. Sending this form does not book a move or sign you up for a marketing mailing list.

Services used to process enquiries

The website is hosted by Vercel. Enquiries are sent to a private Google Sheet for the team to manage. If you choose WhatsApp, the details shown in the prefilled message are sent to WhatsApp when you open that link; you decide whether to send the message.

These providers may process information outside the UK. Their privacy information is available from Vercel, Google and WhatsApp.

Questions about your information

Contact us to ask about the information held with your enquiry, how long it is needed, or to request a correction or deletion. Include your enquiry reference if you have one. You can also find guidance and raise a concern with the Information Commissioner’s Office.